{"id":3931,"date":"2023-02-13T11:48:37","date_gmt":"2023-02-13T10:48:37","guid":{"rendered":"https:\/\/tourtosicily.com\/frequently-asked-questions\/"},"modified":"2023-03-30T11:49:29","modified_gmt":"2023-03-30T09:49:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/mywaytosicily.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||20px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.2&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Hind||||||||&#8221; header_2_font=&#8221;Akaya Telivigala|500|||||||&#8221; header_2_font_size=&#8221;35px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||12px|||&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;22px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#ccb6a4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion closed_toggle_text_color=&#8221;#076d95&#8243; icon_color=&#8221;#E09900&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; closed_toggle_line_height=&#8221;1.6em&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;#ffffff&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;6px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What happens if it rains a lot or the weather is very bad on the day of the visit?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]<\/p>\n<p lang=\"en-US\" class=\"western\">Our main goal is for our clients to always enjoy their experience with us to the fullest. Should weather conditions be an inconvenience, we will always try to find a favorable solution.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How many people does a group consist of?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p lang=\"en-US\" class=\"western\">Our groups consist of a maximum of 6 people, so that activities are always carried out with the highest quality.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we meet the guide directly at the hotel or elsewhere in the city?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p lang=\"en-US\" class=\"western\">Yes, we can meet our guide directly at your hotel, within a radius of 2 km from the city center. For any other changes we are always ready to find solutions.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are these visits advisable for children?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p lang=\"en-US\" class=\"western\">If you think your child cannot handle the entire itinerary, we recommend choosing shorter tours or more fun experiences for your child.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the policies and conditions?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<blockquote><\/blockquote>\n<ul>\n<li lang=\"en-US\" class=\"western\">You can choose a Tour, Experience or Transfer or several options at once.<\/li>\n<li lang=\"en-US\" class=\"western\">We will contact you to present the itinerary of what you have selected.<\/li>\n<li lang=\"en-US\" class=\"western\">We will present you with the total price payable, which you must pay at 30% of the reservation, and the rest of the amount can be paid upon check-in.<\/li>\n<li lang=\"en-US\" class=\"western\">We will send you details to make payment, which can be made by bank transfer.<\/li>\n<li lang=\"en-US\" class=\"western\">The remaining amount to be paid will be paid upon receipt of the chosen activity.<\/li>\n<li lang=\"en-US\" class=\"western\">TRANSFERS &#8211; Payment for transfers can be made entirely in cash at the time of transfer.<\/li>\n<li lang=\"en-US\" class=\"western\">\n<p>For more information about the terms and conditions and their legal basis, please read our <a href=\"https:\/\/tourtosicily.com\/terminos-y-condiciones\/\">terms and conditions<\/a> policy<\/p>\n<\/li>\n<\/ul>\n<blockquote><\/blockquote>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the cancellation policies?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Cancellation or change requests should be sent by e-mail to info@tourtosicily.com so that there is a written record of the date and time of the request.<\/li>\n<li>  Cancellation more than 72 hours before the activity: no charge. The total amount paid will be refunded to the customer.<\/li>\n<li>  Cancellation less than 72 hours before activity or no-show: 100% of total amount paid. The amount paid will not be refunded.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row padding_top_bottom_link_1=&#8221;false&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;|10%|80px|10%|false|true&#8221; border_radii=&#8221;|||10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;100px&#8221; box_shadow_blur=&#8221;200px&#8221; box_shadow_spread=&#8221;-16px&#8221; box_shadow_color=&#8221;rgba(85,103,127,0.3)&#8221; custom_width_px__hover=&#8221;1080px&#8221; custom_width_px__hover_enabled=&#8221;1080px&#8221; custom_width_percent__hover=&#8221;80%&#8221; custom_width_percent__hover_enabled=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221; use_custom_gutter__hover=&#8221;off&#8221; 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